partners

How we work, week by week

No surprises, by design

Every engagement runs on the same standard: a named team, a 90-day roadmap you sign off, a weekly dashboard and early warning when something slips. Whatever the size of the account.

90-day roadmapAgreed by day 14. Every task, owner and date, signed off by you.
Weekly dashboardVisibility, inquiries and actions in Surface, every Monday.
Early escalationReal drops raised in the weekly cycle, with a fix.
Clear rolesOne accountable partner and a named team from day one.
The first 90 days

From kick-off to your first review

Drag along the timeline or pick a milestone. Every engagement follows this path, and you know what is coming before it happens.

01Kick-offYour partner and team are named on day one. We get access, agree goals and list the questions your buyers ask.You get a named team and a shared Surface workspace
Kick-off checklistExample
Team namedPartner, search lead, local and webDone
Access grantedSearch Console, Analytics, Business ProfilesYou
Goals agreedInquiries, markets, priority servicesDone
Buyer questions listed120 questions to track in Surfacedau
After day 14

What a normal week looks like

The same rhythm every week, so you always know when you will hear from us and what you will see.

Mon8:00Monday email in your inboxActions for the week set
TueDailySurface checks runWork ships
Wed30 minWeekly call with your partnerApprovals you owe
ThuDailySurface checks runContent and fixes go live
FriEODWeek wrap in SurfaceAnything that slipped, flagged
From dauNeeds youAutomatic in Surface
Who is on your account

One partner, a named team behind them

You get one person accountable for the result, and the specialists you need, named on day one. No handoffs between vendors, no new faces every quarter.

Your teamMarketing lead, founderssurfaceby dauone shared view for everyone
Early escalation

When something drops, you hear it from us

Daily checks01Surface flags itRankings, map packs and AI answers are re-read every morning, so a real drop shows up in the data, not in a monthly report.
That week02We tell you, with contextSearch moves every day, so we separate noise from real drops. Anything real is raised in the Monday email or the Wednesday call, with what it affects and the likely cause.
Same call03A fix is agreedThe fix goes on the shared action list with an owner and a date you can see.
Two weeks later04We re-measureEvery fix is checked again so you know whether it worked.
What we need from you

A few things that make it work

01Access in week oneSearch Console, Analytics, Business Profiles and your website or CMS.
02One decision-makerSomeone who can approve the roadmap and content without long loops.
03Thirty minutes a weekFor the weekly call. Shorter if nothing needs a decision.
04Your sales viewWhere inquiries land, so we can report them by channel and page.
Questions
Is there a minimum term?

Yes, six months: two 90-day blocks. Search takes time to compound, and many agencies ask for twelve months. Six gives you a full roadmap, a review and a second quarter to build on it.

Do smaller accounts get the same standard?

Yes. The roadmap, weekly dashboard, early escalation and a named partner apply to every engagement, whatever its size.

What if we already have an in-house team?

We work alongside them. Surface becomes the shared view, and the action list shows who owns what.

How do you report results?

Visibility across Google, Maps and AI answers in Surface, and inquiries by channel and page where tracking is set up. We never claim a sale started with one specific search.

Start with day one

Tell us where you want to be found. Your partner will walk you through how the first 90 days would look for you.